Submit a request

For HUMANITY players: Open the OPTIONS menu, the version number will be displayed at the bottom right.

For Tetris Effect: Connected players: Shown on the bottom left of the title screen.

Enter the numbers in this format: xxx-xxx-xxxx

The recommended way to provide us with all the information to process your request is to use the Google Form located at

Please enter the details of your request. A member of our support staff will respond as soon as possible.

send us your DxDiag file: 1. Press the [Windows]+[R] keys on your keyboard to bring up the Run command. / 2. In the “Run” command box, type in dxdiag and press Enter. The DirectX Diagnostic Tool pop-up window should appear. / 3. When DxDiag opens, check to see if there’s a button that says Run 64-bit DxDiag – if there is click it. / 4. Click on “Save all Information.” / 5. Save the information to your Desktop, keep the file name as is. (Should be a text file.)

Add file or drop files here